Legal centre
Service status
This page contains published availability information only. It never publishes customer data, security detail, internal budgets or private support content. “No published incident” is not a continuous uptime guarantee.
No published incident
Current components
Web appNo incident published
Account and data syncNo incident published
Nutrition lookupNo incident published
AI featuresNot launched
SubscriptionsNot launched
Incident history
No public incident update has been issued. When an incident is published, updates identify only the affected feature, user-observable effect, state, safe action and timestamp.
Paid-service credit policy
Once subscriptions open, an Ordivum-controlled outage lasting 24 consecutive hours or 48 cumulative hours in a billing period will qualify for the prepared affected-time remedy described in the subscription terms.